PresentVoices Terms And Conditions

PresentVoices (“PV”) offers classes, courses and corporate training and all information, tools and services, including, but not limited to text, software, visuals, photographs, videos, sound or other material (together, “Content”), to you the user, conditioned upon your acceptance of these terms and conditions in their entirety.

Usage Policy

Our courses are designed for your education and enjoyment only. It is your responsibility to ensure that you are sufficiently fit, physically, mentally and emotionally, to undertake all components of the training course or service. It is your responsibility to notify us of any special assistance you may reasonably require prior to enrollment or before commencing any of the exercises contained with the course and again if circumstances change throughout the period you are undertaking a training or services with PV.
You acknowledge that certain courses contain breathing practices, and while these are generally very safe, not all breathing techniques are suitable for everyone. Some of the practices are very strong and if you have mental health issues, have been diagnosed with a mental health condition or are currently taking medication for your mental health you will listen to your body and proceed at your own pace.
The information provided in the site is strictly for reference only and is not in any manner a substitute for medical or psychological advice.
Please take responsibility for yourself and your current abilities during the course. Please move within your comfortable limits and if you’re in any doubt whatsoever, please seek therapeutic advice.

Limitation of Liability

PV shall not be liable for any special or consequential damages that result from your participation in the services, events and activities offered on or through this site. We do not accept any liability whatsoever for any injury or damage whatsoever arising from accessing any of our courses online or in person.
PV is not liable for any loss or damages arising out of or in connection with your use of the website. PV is not liable for any damages whatsoever resulting from the statements or conduct of any third party or the interruption, suspension or termination of any services, whether such interruption, suspension or termination was justified or not, negligent or intentional, inadvertent or intentional.
Neither PV nor any of its employees or agents makes any warranty, express or implied, including the warranties of merchantability and fitness for purpose, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the United States of America. This will not prevent PV from pursuing a claim for breach of contract, copyright infringement or otherwise in respect of these terms and conditions in any other jurisdiction throughout the world.

Accounts And Security

When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address.
You accept complete responsibility for your account and everything that happens on your account, including any harm or damage (to us or anyone else) caused by someone using your account without your permission.
You agree to be careful with your password and keep it somewhere safe.
You may not transfer your account to someone else or use someone else’s account without their permission.
When enrolling in a class or course you agree not to share your log in details with anyone else and agree to notify us immediately if you discover that someone else may have been using your account and log in details without your permission.

Course Enrollment And Content

When you purchase a course with us you are granted a non-exclusive, non-transferable license to access and view its contents and resources solely for your individual, non-commercial, educational purposes
Whether it is a free or paid course, as a student you agree not to share, transfer or resell courses in any way. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any course unless we give you explicit permission to do so in a written agreement signed by a PresentVoices authorized representative. Courses are licensed, and not sold, to you.
You may not use the Content for any illegal or unauthorized purpose nor may you, in the use of the Content, violate any laws in your jurisdiction (including but not limited to copyright laws and other intellectual property rights of PV or of others). You must not transmit any worms or viruses or any code of a destructive nature.
You agree to release PV from all liability for having accessed or not accessed Content. The Content may contain, or link to services containing, information and content that some people may deem inappropriate or may find offensive.
In no case shall PV, its directors or service providers be liable for any injury, loss (financial or otherwise), claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of the Content or any products procured using the Content, or for any other claim related in any way to your use of the Content or any product. PV’s liability shall be limited to the maximum extent permitted by law.
You must be at least eighteen (18) years of age to enroll onto any of our courses. By using this site and/or by enrolling onto any of our online trainings, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement.
The entire content, organization, graphics, design, compilation, magnetic translation, digital conversion, printed and other materials related to PV services, events and activities are the property of PV.

Payments

To book a place at one of our training courses we require payment in full or by published Payment Plan via our website or online school.
For organizations booking on behalf of an employee or group of employees, we may offer payment via invoice. If you would like to request payment by invoice please contact Lee@presentvoices.com
Payments must be paid in full or the first installment paid if on a payment plan, prior to the start of the training.
PV accepts the following payment methods; direct payment through online booking system and payment plans (selected coaching packages only).
You confirm and agree to use only credit cards or other payment means which you are duly and fully authorized to use, and that all payment-related information that you provided and will provide in the future, to or through PV is accurate, is current and correct and will continue to be accurate, current and correct.
By enrolling you are agreeing to be responsible for the payment of the applicable fees in full. You are responsible for ensuring any cost incurred in making such payment including but not limited to bank fees or transfer charges is paid by you and not us.
You agree to pay all fees and charges associated with your Account on a timely basis and according to the fees schedule, the terms and the rates as published by PV. By providing us with your Payment Means you authorize us to bill and charge you through that and you agree to maintain valid Payment Means information in your Account information.
You agree to pay the fees for courses that you purchase, and you authorize us to charge your debit or credit card for those fees. PV works with third-party payment processing partners to offer you the most convenient payment methods in your country and to keep your payment information secure.
For membership in the Collective, my weekly group coaching class, you commit to pay the monthly membership for as long as you wish to be a member. You can cancel at any time on Thinkific and will no longer receive invitations to weekly classes.
If your payment fails, we reserve the right to disable access to any course for which we have not received adequate payment. You will also be charged a $25 administration fee for each failed payment.

Training Access

PV reserves the right to refuse access to the relevant training courses and services, without refund of previously paid monies, to students who have not paid their course fees in full or who are in arrears on their payment plans prior to the start of the training course until such time as full course fees have been received or arrears settled.
If purchase of an offering is via payment plan and a payment is missed you will be notified and a second attempt will be made to secure payment. If the second attempt fails your enrollment in the course will end and you will be denied access to the complete course.

Payment Plans

Where a Payment Plan is offered, the first payment will be required at the time of enrolling in the course. The number and value of subsequent payments will depend upon the total price and length of the course being taken; these will be visible on the Course Home Page and on the checkout page when you complete your purchase.
If a payment is missed you will be notified and a second attempt will be made to secure payment. If the second attempt fails your enrollment in the course will end and you will be denied access to the complete course.

Coupon Codes

From time to time special offers, early bird prices and discounts will be made available for courses. A coupon code will be published or shared which is applied at the checkout.
Coupon Codes are published with an expiry date or limited quantity. When the number of enrollments in the course either meet the quantity of coupons available, or where the end date of the coupon has elapsed, the offer will no longer be valid.

Third-Party Payments

If a third party (for example, your employer, partner, spouse, parent or other relative) is paying for your fees, you are required to give the name and address of the payer in your application to enroll and ensure PV is provided with written confirmation (e.g. a purchase order) from such third party confirming that they are paying your fees. Notwithstanding any third party agreeing to and/or actually paying any of your fees, you remain personally and fully responsible for the balance (if any) in the event of failure on the part of the third party to pay.

Cancellations, Refunds And Transfers

Please consider carefully the financial and time commitment you are making before purchasing one of our courses.

Refunds

If you wish to cancel a booking this may be considered in extreme circumstances. Please put your request in writing to Lee@presentvoices.com for consideration.
Should you wish to cancel your enrollment, you will not be eligible for a refund. If you have signed up to a payment plan you will be required to continue to make those payments until the full amount of the course fee is paid.

Transfers

If you have booked onto a course you will not be eligible for a refund. If you have signed up to a payment plan you will be required to continue to make those payments until the full amount of the course fee is paid.
If you wish to transfer to a later course and after consideration we agree to this you will still be responsible for full payment of the first course and will be offered the next course at a 50% discount

Special Circumstances

Our aim is to support your communication training journey with us as best as possible so that the course content is accessible and manageable. Should you feel there are exceptional circumstances causing you to cancel your enrollment or transfer to another course, please write to Lee@presentvoices.com to state your case as soon as possible. We will consider any requests on an individual basis.
PV reserves the right to change and/or cancel the dates and venues for training days. No refund of fees will be given in these circumstances. You will be able to transfer to another training day (whatever the case may be) at no extra cost to you.

Expenses and Fees

PV accepts no liability to refund, partially or completely, any costs incurred by the student in relation to a cancelled training courses (such as airline tickets, hotel expenses, transportation, bank fees etc.)

Use Of Image Permission

With your participation in our services, events and activities you give your full permission for any pictures, video and audio which are taken within the context of the service, event or activity to be used for promotion and marketing activities and material.
It is your responsibility to inform PV if you do not wish to be included in these pictures, video or audio.

Personal Conduct

You are required to conduct yourself in an appropriate manner at all training days and within the community pages of the online school. If you behave in a manner which in the opinion of PV is threatening, abusive, offensive or otherwise unacceptable, PV will have the right to bar you from that and all future training or services.
You will remain liable for all the fees and no refund of fees will be given. If you behave in a manner which, in the opinion of the operator in which the training day, or course day is taking place, is threatening, abusive, offensive or otherwise unacceptable, they will have the right to take whatever action they deem appropriate, which may include banning you from that venue, virtually or in-person.
If you are unable or unwilling to travel for whatever reason and at your own cost to an alternative training day venue, or course day venue on an alternative scheduled training day or course day date, you will remain liable for all the Fees and no refund of Fees will be given.
When accessing our training courses, you are acknowledging and agreeing that this may include self-guided, self-paced and independent study where you are in charge of your own learning.

Our Online Course Platform & Third-Party Services

Thinkific - Our course and community site is hosted by Thinkific. They provide us with the online course creation platform that allows us to bring our product/services to you.
Your data is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.
Payment: If you make a purchase on our site, this purchase is processed through Thinkific Inc. and in turn via a third-party payment processor such as Stripe or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.
In the event that presentvoices.com or Thinkific experience any technical issues, we would anticipate that our technical support team would work to rectify any problems within 1-3 days. If you experience any technical issues whilst using the website, please inform us using the following email address Lee@presentvoices.com
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Links: When you click on links on our course site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Privacy & Security Policy

We comply with GDPR legislation.
Your personally identifiable information is kept secure.
Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
By signing onto our courses, you give permission for us to add your name and contact details to an email list. This will be used to share information pertaining to relevant resources and training only.
Only people who have opted in to do so will receive our group emails and newsletters. Group emails and newsletters will allow you to opt out of further mailings.
Group emails and newsletters will be limited to email.
PV will not sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization without your express consent to do so (see below).
Online School: When you create an account and use the PV online school we collect any data you provide directly, including:

Account Data: In order to enroll in a class, course or coaching program you need to create a user account. When you create an account we collect and store information you provide such as your name, email address and enrollments.
Profile Data: If entered we will store your company, title and time zone
Courses Data: When you enroll in and take a course we will collect and store the courses you have purchased, your progress on those courses including assignments, quizzes and questionnaires you’ve started and completed; your exchanges with instructors and other students and answers to questions, and other items submitted to satisfy course requirements and any completion certificates awarded.
Notification Data: We store your notification preferences.
Shared Content: Parts of the Services let you interact with other users or share content publicly, including by posting reviews on a course page, asking or answering questions, sending messages to students or instructors, or posting photos or other work you upload. Such shared content may be publicly viewable by others depending on where it is posted.
Payment Data: If you make purchases, we collect certain data about your purchase (such as your name and postcode) as necessary to process your order. You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information and billing address. PV does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.

You can ask for content to be removed from Lee@presentvoices.com. We will remove content:

In order to comply with data protection legislation covering the rights and freedoms of individuals.
If it breaches copyright laws, contains sensitive personal data on material that may be considered obscene or defamatory.
Contact us to ask for content to be removed. You will need to send us the web address (URL) of the content and explain why you think it should be removed. We will reply to let you know whether we will remove it.

By enrolling in a training course with PresentVoices or accessing any of our online material you confirm to have read all information and take full responsibility for your participation in this learning content.

Complaints

If you have cause for complaint, please contact Lee@presentvoices.com as soon as you can. Ideally, we will address the cause of your concern before you wish to lodge a complaint.